TS4_x64.exe application error
i get a TS4_64.exe -Application Error. application was unable to start correctly (Oxc0000604) click ok to close application.
Forum Discussion
@puzzlezaddict i dont get an error when i open it up it starts a loading process nothing pops up then it just reverts to the original state of pressing the play button again. So it starts to launch then it stops launching. When i look in the documents - electronic arts folder i dont see sims
also i have the game on steam if that matters
@JSoriano16 Please check all the Documents folders in case Sims 4 has been using a different location than you're expecting. Open a File Explorer window, click This PC in the left panel, then double-click the C drive. Open Users > your username, and check Documents as well as OneDrive > Documents. Check Users > Public > Documents too. If you find a "The Sims 4" folder anywhere in one of these, take note of where, then move the folder to the desktop.
Your dxdiag shows that a component of the Nvidia graphics driver is crashing as well, so it's best to install a fresh driver. In your case, that just means updating. You can get the newest driver here:
https://www.nvidia.com/Download/driverResults.aspx/211637/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method and check the box to perform a clean install. Restart your computer when you're done.
@puzzlezaddict attached new dxdiag and when i search up the sims 4 folder this is all im getting im not seeing any location for sims in a document folder for some reason
@JSoriano16 If you haven't been able to launch Sims 4 yet, or you haven't since you deleted the user folder, you wouldn't have a new user folder yet. If you play in Spanish, French, German, or Dutch, the folder would be named differently, ("Los/Les/Die/De Sims 4"), so you'd need to use that instead, or just search for "Sims 4."
However, your screenshot brings up another potential cause. Did you download packs from a third-party source rather than from Steam or the EA App? That might be the reason the game isn't working.
@puzzlezaddict those are mods my girlfriend downloaded she’s had them for awhile idk if it would really effect anything this just randomly happened
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