Forum Discussion

JSoriano16's avatar
2 years ago

TS4_x64.exe application error

i get a TS4_64.exe -Application Error. application was unable to start correctly (Oxc0000604) click ok to close application.

17 Replies

  • JSoriano16's avatar
    JSoriano16
    2 years ago

    @puzzlezaddict now the old message is popping up again. i deleted everything. its all fresh 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @JSoriano16  Please try a Windows repair install, as described here:

    https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

    This shouldn't delete any of your data, but if you get to step 14 and are NOT asked whether you want to keep personal files and apps, back out and start over.

    If this doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after the repair install.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • JSoriano16's avatar
    JSoriano16
    2 years ago

    @puzzlezaddict did everything you said,still having the same issue and i do not see any error on reliability monitor at the times i launch sims.... is the last resort resetting entire PC?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @JSoriano16  I think a PC reset, or a clean install of Windows, might be the only move here.  You've already tried everything else that I can think of, and when I asked for a second opinion, that person also thought the reset/clean install was probably the best option at this point.  Let me know if you need help with the process.

  • TumBear's avatar
    TumBear
    2 years ago

    its not a you issue or a your PC issue, its an EA App issue. I have done all but reinstall windows, and am having the same issues, but am getting the missing files error. Worked fine before an update last month, now sims 4 is bricked. Its so great to know that there are very knowledgable folks like @puzzlezaddict trying to help out, but unfortunately some things are beyond fixable...

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @TumBear  What error are you seeing?  There's nothing about missing files in the original poster's error, which is a Windows error that, at this point, suggests that a clean reinstall of Windows is the only good option.  But that doesn't apply to most of the Sims 4 errors players see.

    If you'd like help with your issue, please post a screenshot of the error you actually get.  Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/