Unable to install Home Chef Hustle After Purchase

Hi! I'm now having this exact same issue with the new Home Chef Hustle stuff pack that came out this morning. Have purchased the stuff pack, have the email receipt and the order history of the purchase, can see it's bought in my game, but on the EA app itself it is not recognizing my purchase and will not let me download the stuff pack as it's claiming I still need to buy it. Did you ever get this resolved and if so, how???

I'm also having the same issue. I purchased it hours ago and it still won't download and will not show up in my manage add ons section on the EA app. However it is showing up as purchased in my order history. For some reason the EA app is refusing to acknowledge that I bought it at all. 

I've reported it with the EA Error Reporter on the app. I can provide the report ID here if that helps.

It really is. I was so excited for this pack... Now extremely disappointed. 

my pack did download eventually, and by this morning, the double charges resolved themselves, hopefully everyone elses resolved as well! as annoying as it was that it happened, I am thankful that ea fixed it

The pack isn't downloading for me either. I got the confirmationemail and can see the pack in my library, but once I click download, it tells me the space it will take, I click, then it goes back to the first screen. I have over 600GB of free space. I'm not getting an error code at all. It just won't download.

Mine hasn't resolved and I've reported it twice already. 

@yeiminb2009 Same here. I have received NO support from EA towards a resolution. I submitted two tickets as well.

Same here. It says I own it when I go in game and look at my packs but says I need to download it. Yet on the EA app it says I don't own it and therefore can't download it. I've submitted a ticket and have had no response at all. It's so frustrating.

I was finally able to chat with an EA representative today and this is what he responded  - we already have a known issue regarding this reported by many of our players. I would request you to kindly wait as this issue has been escalated already with our tech team and they are working diligently to solve it as we speak. We apologize for this inconvenience. I would request you to wait for some time till this gets through. I know nobody likes to wait however rest assured the team is actively working on it and the issue is being addressed on priority.

Some sort of communication to us having issues would have been nice.

for real! why would they shut down the chat option on the EA help website? makes no sense and makes it so much more difficult to get a fix to this. thank you for telling us what they said!!