Forum Discussion

Seasoned Novice

8 months ago

Solved

Unable to play Sims 4 at all after 2026 update

So this is what I get, I have tried everything (cleared cached, repaired game in ea app) I can find, is maybe uninstalling and reinstalling everything my only option?

Unable to start

The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play.[d6f91ffb:29f00e76:00000000:4b0d852b]

updates

puzzlezaddict
8 months ago
mikmax2 Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game (Sims 4 > Manage > Repair). If that doesn't help, open Documents > Electronic Arts > The Sims 4 and delete GameVersion.txt, then try again.

Samanthabuilds Are you getting this specific error, or are you stuck on a loading screen? If the latter, which loading screen is it, and if it's for a specific save, can you load a different save? Do you have mods or custom content, and does the game work with your Mods folder removed?

15 Replies

leena3
Seasoned Adventurer
8 months ago
I had that issue yesterday, couldn't start my game. I got the message to update my game, but I had done exactly that. But efter clearing cache in the EA-app and cachefiles in game, logging out from EA-app and log in again, it started by itself to downloade the new update again! It was the second time, and that solved the problem. 😏
puzzlezaddict
Hero+
8 months ago
tenshidarlinn Please answer my questions to the second user above. You can also try clearing the EA App's cache and repairing the game.
tenshidarlinn
Seasoned Newcomer
8 months ago
this is happening to me too! i thought i was the only one ;)
puzzlezaddict
Hero+
8 months ago
mikmax2 Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game (Sims 4 > Manage > Repair). If that doesn't help, open Documents > Electronic Arts > The Sims 4 and delete GameVersion.txt, then try again.

Samanthabuilds Are you getting this specific error, or are you stuck on a loading screen? If the latter, which loading screen is it, and if it's for a specific save, can you load a different save? Do you have mods or custom content, and does the game work with your Mods folder removed?
Samanthabuilds
Seasoned Newcomer
8 months ago
I am also having the same issue. Just stuck in loading screen with 100% gpu usage