Unable to Start - Video Card Error
I bought my laptop 4 years ago specifically for gaming. Sims 3 played without issue, but I recently had to have the hard drive replaced. I receive the "unable to start: can't run the Sims 4 with the video card in this system" every time I try to launch from Origin. I have disabled Origin in game play and updated all of my disc drivers. My new(er) laptop with less memory plays the Sims 4 just fine, but I'd really like to have it installed on both computers. I've run the diagnostics and the results are below. Please help!
:05
Machine name: USER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite P775
BIOS: BIOS Date: 12/14/11 21:52:47 Ver: AMI APTIO 1.80
Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6050MB RAM
Page File: 2946MB used, 9153MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R)Sandybridge Mobile Graphics Chipset Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_FC001179&REV_09
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 x 800 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 19:38:47, 15360 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4266-11CF-C832-B0C1A7C2CB35}
Vendor ID: 0x8086
Device ID: 0x0126
SubSys ID: 0xFC001179
Revision ID: 0x0009
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
Yeah, that looks bare any card.
Take that to a shop and get it looked into (or a tech savy friend). This goes beyond help that can be provided in this forum.