Forum Discussion

mimika131's avatar
mimika131
Newcomer
3 years ago

Unable to start [0e6d1221:1df4e8dc:0000012d:912c9c10]

How can I solve this I have all sims 4 expansions and game packs. 

Unable to start:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum
specifications and that the latest video drivers are installed.


[0e6d1221:1df4e8dc:0000012d:912c9c10]

system Information
------------------
Time of this report: 11/30/2022, 22:30:21
Machine name: CALMINGEFFECT
Machine Id: {BC511ABB-3BEE-4B2A-9277-D1D7F0C8F8DA}
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
System Model: Galaxy Book Go 5G
BIOS: P00AKA.039.211123.WY.1240 (type: UEFI)
Processor: Snapdragon (TM) 8cx Gen 2 @ 3.15 GHz (8 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 7816MB RAM
Page File: 9220MB used, 1971MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.3
DxDiag Version: 10.00.22621.0755 64bit Unicode

1 Reply

  • @mimika131  Are you trying to run the standard version of Sims 4 or the Legacy Edition?  The graphics chip integrated into your processor doesn't support 64-bit games compiled for Intel and AMD processors, as Sims 4 is.  (There's a way developers can make affected apps compatible, but the Sims 4 development team hasn't done this yet.)  So if you haven't already downloaded the LE, please do so now.

    If the LE won't launch either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/