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Anonymous's avatar
Anonymous
10 years ago
Solved

"Unrecognized Video Card"

I have a 6 month old laptop of a very high standard, with core i7 and AMD graphics card. I bought Sims 4 and have played on it for a total of 266 hours with no issues, but it now says my video card i...
pc
  • Anonymous's avatar
    Anonymous
    10 years ago

    @jordanevatiley Please make sure that your computer is using your AMD card rather then the integrated Intel one. You can do this in AMD Catalyst Control Center by follow the steps originally posted by @crinrict:

    1. Choose 'Configure switchable graphics' Catalyst Control Center
    2. A window opens that will allow you to choose that card for whatever programs you want.
    3. Make sure the check box in this window that says show a pop up warning for unassigned applicationsis checked
    4. The next time you run the game, a pop up should open and let you designate the better graphics card for the game.

    Let us know how you get on!

Anonymous's avatar
Anonymous
10 years ago

@jordanevatiley Please make sure that your computer is using your AMD card rather then the integrated Intel one. You can do this in AMD Catalyst Control Center by follow the steps originally posted by @crinrict:

  1. Choose 'Configure switchable graphics' Catalyst Control Center
  2. A window opens that will allow you to choose that card for whatever programs you want.
  3. Make sure the check box in this window that says show a pop up warning for unassigned applicationsis checked
  4. The next time you run the game, a pop up should open and let you designate the better graphics card for the game.

Let us know how you get on!

  • Anonymous's avatar
    Anonymous
    10 years ago

    I went onto AMD Catalyst Control Center and selected "Switchable Graphics Application Settings", which was the closest I could find to your description. After opening Sims 4, I could then see it on the recent applications, where I changed the graphics setting from power saving to high performance. See attached a screen shot. After having a click around, I cannot see the check box you mentioned. However, after quickly opening Sims it seems a bit quicker. 

    Do you think this is all I can do to help it speed up? Do I need to select a tick box or anything to get to pop up message in the game? Does this confirm that the AMD graphics card is now working on the game?

    Many thanks for your fast response,

    Jordan

    • Anonymous's avatar
      Anonymous
      10 years ago

      @jordanevatiley The settings may have changed slightly in the Catalyst Control Center, but the most important thing is the error message you received before indicated that proper graphics card was not used. if you don't get the error any more then the proper card is used.

      Let us know if you have any further questions!

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