VC++-runtime redistributable packacge was not installed succesfully.

So I just bought the sims 4 on origin and when I was installing the message "VC++-runtime redistributable packacge was not installed succesfully. Setup cannot continue." popped up.

I tried googling about it but all I saw were people with the same problem but no solution. I tried installing this Visual C++from the microsoft site, the x64 and x84 but both ended up saying "one or more issues cause the setup to fail. Please fix the issues and then retry setup. For more information see the log file"

0x80070643 - fatal error during installation.

I don't really know which website I should upload the log file to so I will just post it beneath here if that is okay. Please if someone can help me I would really appreciate that so much! Thanks in advance!

This is the log file for the x64 but it is probably almost the same as the x86 one I guess.

[1868:0A18][2014-09-05T23:14:39]i001: Burn v3.7.2002.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Wout\Downloads\vcredist_x64.exe, cmdline: ''
[1868:0A18][2014-09-05T23:14:39]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Wout\AppData\Local\Temp\dd_vcredist_amd64_20140905231439.log'
[1868:0A18][2014-09-05T23:14:39]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Wout\Downloads\vcredist_x64.exe'
[1868:0A18][2014-09-05T23:14:39]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005'
[1868:0A18][2014-09-05T23:14:39]i100: Detect begin, 2 packages
[1868:0A18][2014-09-05T23:14:39]i101: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[1868:0A18][2014-09-05T23:14:39]i101: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[1868:0A18][2014-09-05T23:14:39]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[1868:0A18][2014-09-05T23:14:39]i199: Detect complete, result: 0x0
[1868:0A18][2014-09-05T23:14:41]i200: Plan begin, 2 packages, action: Install
[1868:0A18][2014-09-05T23:14:41]i052: Condition 'VersionNT64' evaluates to true.
[1868:0A18][2014-09-05T23:14:41]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\Wout\AppData\Local\Temp\dd_vcredist_amd64_20140905231439_0_vcRuntimeMinimum_x64_rollback.log'
[1868:0A18][2014-09-05T23:14:41]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Wout\AppData\Local\Temp\dd_vcredist_amd64_20140905231439_0_vcRuntimeMinimum_x64.log'
[1868:0A18][2014-09-05T23:14:41]i052: Condition 'VersionNT64' evaluates to true.
[1868:0A18][2014-09-05T23:14:41]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\Wout\AppData\Local\Temp\dd_vcredist_amd64_20140905231439_1_vcRuntimeAdditional_x64_rollback.log'
[1868:0A18][2014-09-05T23:14:41]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Wout\AppData\Local\Temp\dd_vcredist_amd64_20140905231439_1_vcRuntimeAdditional_x64.log'
[1868:0A18][2014-09-05T23:14:41]i201: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1868:0A18][2014-09-05T23:14:41]i201: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1868:0A18][2014-09-05T23:14:41]i299: Plan complete, result: 0x0
[1868:0A18][2014-09-05T23:14:41]i300: Apply begin
[1CD8:0D60][2014-09-05T23:14:43]i360: Creating a system restore point.
[1CD8:0D60][2014-09-05T23:15:01]i361: Created a system restore point.
[1CD8:0D60][2014-09-05T23:15:01]i000: Caching bundle from: 'C:\Users\Wout\AppData\Local\Temp\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\.be\vcredist_x64.exe' to: 'C:\ProgramData\Package Cache\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\vcredist_x64.exe'
[1CD8:0D60][2014-09-05T23:15:01]i320: Registering bundle dependency provider: {7f51bdb9-ee21-49ee-94d6-90afc321780e}, version: 12.0.21005.1
[1CD8:1E04][2014-09-05T23:15:02]i305: Verified acquired payload: vcRuntimeMinimum_x64 at path: C:\ProgramData\Package Cache\.unverified\vcRuntimeMinimum_x64, moving to: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi.
[1CD8:1E04][2014-09-05T23:15:02]i305: Verified acquired payload: cab5046A8AB272BF37297BB7928664C9503 at path: C:\ProgramData\Package Cache\.unverified\cab5046A8AB272BF37297BB7928664C9503, moving to: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\cab1.cab.
[1CD8:1E04][2014-09-05T23:15:02]i305: Verified acquired payload: vcRuntimeAdditional_x64 at path: C:\ProgramData\Package Cache\.unverified\vcRuntimeAdditional_x64, moving to: C:\ProgramData\Package Cache\{929FBD26-9020-399B-9A7A-751D61F0B942}v12.0.21005\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi.
[1CD8:1E04][2014-09-05T23:15:02]i305: Verified acquired payload: cab2C04DDC374BD96EB5C8EB8208F2C7C92 at path: C:\ProgramData\Package Cache\.unverified\cab2C04DDC374BD96EB5C8EB8208F2C7C92, moving to: C:\ProgramData\Package Cache\{929FBD26-9020-399B-9A7A-751D61F0B942}v12.0.21005\packages\vcRuntimeAdditional_amd64\cab1.cab.
[1CD8:0D60][2014-09-05T23:15:02]i301: Applying execute package: vcRuntimeMinimum_x64, action: Install, path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
[1CD8:0D60][2014-09-05T23:15:27]e000: Error 0x80070643: Failed to install MSI package.
[1CD8:0D60][2014-09-05T23:15:27]e000: Error 0x80070643: Failed to execute MSI package.
[1868:0A18][2014-09-05T23:15:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1868:0A18][2014-09-05T23:15:27]i319: Applied execute package: vcRuntimeMinimum_x64, result: 0x80070643, restart: None
[1868:0A18][2014-09-05T23:15:27]e000: Error 0x80070643: Failed to execute MSI package.
[1CD8:0D60][2014-09-05T23:15:27]i330: Removed bundle dependency provider: {7f51bdb9-ee21-49ee-94d6-90afc321780e}
[1CD8:0D60][2014-09-05T23:15:27]i352: Removing cached bundle: {7f51bdb9-ee21-49ee-94d6-90afc321780e}, from path: C:\ProgramData\Package Cache\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\
[1868:0A18][2014-09-05T23:15:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Anonymous
12 years ago

Sims4 file msvcp.dll - run the microsoft 2013 x86
Sims 4 VC++ 1603 error while trying to install
1. Go to Windows Update
2. Click Installed Updates
3. Find Update KB2918614 in the list and uninstall it.
4. Restart your computer.

REGARDS
IMAGENESIS

11 Replies

Anonymous
12 years ago

Sims4 file msvcp.dll - run the microsoft 2013 x86
Sims 4 VC++ 1603 error while trying to install
1. Go to Windows Update
2. Click Installed Updates
3. Find Update KB2918614 in the list and uninstall it.
4. Restart your computer.

REGARDS
IMAGENESIS
Anonymous
12 years ago
I will try this now, I will come back to you when im done and tell you whether or not it worked, thanks!
Anonymous
12 years ago
I was having a similar issue myself, still am actually.
You may want to check and see if you have all the Windows Updates they have out there. *besides KB2918614*
Also this is where System File Checker can help http://support.microsoft.com/kb/929833
Anonymous
12 years ago
Please do and let us know if this does not work you need to re install ONLY the x86 redistributable within the sims4 folder. and nothing else.
Let us know and good luck!
Anonymous
12 years ago
Yes it did work! Thank you all so very much for the quick response! Great forum! :D
Anonymous
12 years ago
Dont forget to mark it as the "solution" this will help others in the long run! and XP! 🙂 thanks!
airiannaw
10 years ago
Getting a similar error while attempting to install Sims 4 (game time), and the download cache folders are empty, yet it is asking to install, rather than download. Why is there no file verification button in the game listings to handle these things? (unless of course it would remove mods added by the end user?)
Windows 10 * 64 bit is fully up to date.
Recent installs to Sims 3 EPs went without fail.
Command Prompt > SFC /scannow is not effective, but very time consuming.
You forgot to mention the default location for the Sims 4 folder, when you suggested to replace the VC++ Redist pack.
Found the main folder for the games, it was listed there, but inside had 4 folders, no game data, unlike Sims 3 or others - Hit delete to the folder, in attempts to kick the Origin Downloader into downloading Sims 4 again, but that was a mistake, it won't download it, thinks it's still downloaded, but is obviously a bad download from the start.
- I really want to try Sims 4 before my husband gets home, I have heard lots of bad things about it so far, but have enjoyed The Sims 2 and 3 a great deal, and love the concept of the easy building features in game. So rather than just taking other's words for it, try it myself with the free 48 hr game time. -
Pineapplefruit1
10 years ago
This didn't work for me, i have the same issue but i don't have the KB2918614 update on my pc to uninstall. Help please
crinrict
Hero+
10 years ago
That update is older and probably not relevant anymore.

Are you trying to uninstall your current VC++ runtime ?

Did you try this: https://help.ea.com/en/article/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/ ?
Anonymous
10 years ago
plzzzzzz help am having the problem with pvz gw 2