VIDEO_TDR_FAILURE nvlddmkm.sys while playing The Sims 4

Question

Every time I start playing The Sims 4, after a while, my computer goes blue screen reporting a VIDEO TDR FAILURE and saying that the file which caused the problem is nvlddmkm.sys.

I have an Acer Windows 10, with NVIDIA GeF.orce 920 M and Intel Core i5-4210U.

I tried to install a newer version of my NVIDIA GeF.orce but my computer says that it's not compatible. I don't really know what to do to solve this problem! I hope that you can help me.

jpkarlsen · Answer

@soulcelaen&nbsp;You can get the correct driver here:&nbsp;https://www.nvidia.co.uk/Download/driverResults.aspx/145959/en-uk

soulcelaen · Answer

@jpkarlsen&nbsp; ha scritto:@soulcelaen&nbsp;You can get the correct driver here:&nbsp;https://www.nvidia.co.uk/Download/driverResults.aspx/145959/en-ukI already got this driver but the game still causes this issue ☹️

jpkarlsen · Answer

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/You can attach the txt file directly to your answer.

soulcelaen · Answer

Did it!@jpkarlsen&nbsp; ha scritto:Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/You can attach the txt file directly to your answer.

jpkarlsen · Answer

Please completely uninstall the Nvidia driver using DDU&nbsp;https://www.guru3d.com/files-details/display-driver-uninstaller-download.html&nbsp;Then download and install the latest driver from Nvidia.

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VIDEO_TDR_FAILURE nvlddmkm.sys while playing The Sims 4

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