Visual Artifacts and then Game Crash
Ok, so I am not sure if this is a bug or technical issue, but I figured that this was just as good as any other place to post my problem....
I am currently running the Sims 4 (standard install from Origin) on an Nvidia GTX690 with the most current drivers from Nvidia. However I am finding that after about 1 to 2 hours of game play the screen instantly fills with "visual artifacts" and locks up my entire computer at which point I must do a hard shut down to recover.
Initially I thought that my GPU was bad... However I wanted to make sure that it was not the game so I went and played BF4 for about 4 hours and had no issues at all. I then ran a GPU burn in test (one hour in duration) using OCCT and had no issues as well as running the FireStrike GPU test from 3DMark for one hour with no issues. Given that the my system was able to handle BF4 and the subsequent tests I feel that this is not a GPU issue and rather an issue with the game, is anyone else having any kind of issues like this?
Note: I tried disabling SLI and this does not seem to help or hurt the issue. Also worth noting that I did not have this issue until after the recent update was released and installed for the game.
- Anonymous11 years ago
I fixed it!!!
Here is what worked for me...
Steps:
- Un-install the game, be sure to create a backup of your saved game files (see below).
- Reboot the computer.
- Re-install DirectX 11, you can find it here http://www.microsoft.com/en-us/download/details.aspx?id=35
- Reboot the computer.
- Re-install the Sims 4 and all updates.
Backing Up Saved Game Files:
In your "My Documents" folder you should see a folder in there called "Electronic Arts" and inside of that folder you should see a folder named "The Sims 4". You will need to make a copy of that folder, if for some reason you need to restore your files just copy the backup to the original location.
If this does not work please let me know and I will try and help you fix it.