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Anonymous's avatar
Anonymous
11 years ago
Solved

Visual Artifacts and then Game Crash

Ok, so I am not sure if this is a bug or technical issue, but I figured that this was just as good as any other place to post my problem.... I am currently running the Sims 4 (standard install from ...
pc
  • Anonymous's avatar
    Anonymous
    11 years ago

    I fixed it!!! 

    Here is what worked for me...

    Steps:

    1. Un-install the game, be sure to create a backup of your saved game files (see below).
    2. Reboot the computer.
    3. Re-install DirectX 11, you can find it here http://www.microsoft.com/en-us/download/details.aspx?id=35 
    4. Reboot the computer.
    5.  Re-install the Sims 4 and all updates.

    Backing Up Saved Game Files:

    In your "My Documents" folder you should see a folder in there called "Electronic Arts" and inside of that folder you should see a folder named "The Sims 4". You will need to make a copy of that folder, if for some reason you need to restore your files just copy the backup to the original location. 

    If this does not work please let me know and I will try and help you fix it. 

    @SteenShell

    @

Anonymous's avatar
Anonymous
11 years ago

Wow!!! glad to see that I am not the only one with this issue... I work in IT (fixing computers amongst other things) and I cant solve this issue for the life of me! I do not have this issue in any other game or in any stress tests... I am going to un-install the game and re-install it and see if that works. 

I have done pretty much everything that you have listed as well and it has done nothing... to add to that the Windows Event Viewer gives no information regarding the error. 

Anonymous's avatar
Anonymous
11 years ago

I fixed it!!! 

Here is what worked for me...

Steps:

  1. Un-install the game, be sure to create a backup of your saved game files (see below).
  2. Reboot the computer.
  3. Re-install DirectX 11, you can find it here http://www.microsoft.com/en-us/download/details.aspx?id=35 
  4. Reboot the computer.
  5.  Re-install the Sims 4 and all updates.

Backing Up Saved Game Files:

In your "My Documents" folder you should see a folder in there called "Electronic Arts" and inside of that folder you should see a folder named "The Sims 4". You will need to make a copy of that folder, if for some reason you need to restore your files just copy the backup to the original location. 

If this does not work please let me know and I will try and help you fix it. 

@SteenShell

@

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Thanks for that solution. It's best if you accept that as solution to help the next person. @EliteAssassin07 

    @SteenShell Can I use your pic should I make a post about this in my blog (not sure yet, depends on the amount of people that have this issue)

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