Bumping this because i'm having these terrible lag issues too. only seems to happen upon going into build/buy mode. everything seems to run find while actually playing. computer is far beyond required specs
amd 3950x
2080ti
32gb 3600mhz ram
game saved on a 2tb m.2 ssd drive
only using a 3 person family
This problem returned severely for me. It's now no longer sometimes, it's all the time. This is getting frustrating for me. I have a PC that exceeds the requirements, I am baffled that the Sims team hasn't mentioned it or has done anything to fix this, but instead is knocking out expansions that only add to the workload.
Kinda disgusting to see that it's just a cash cow. I can't be the only one experiencing this problem.
@JeanVW I think this is one of the many problems that the Sims team "is aware of" but hasn't prioritized. The issues are that not everyone experiences the problem and that there don't seem to be any similarities among those that do. That strongly suggests that the cause is at least largely something on the user end, not within Sims 4, even though an element of the game may be conflicting with something on your computer.
The point is not that the issue shouldn't be investigated, just that it's more complicated to do so. It's simple to reproduce an in-game bug: if feature X isn't working as intended, or using feature Y in certain circumstances causes a crash, it's easy to see and troubleshoot. Short of shipping your computer to headquarters, I'm not sure how you could help the QA team reproduce your issue. Even another system with the same components might not display the same lag.
Anyway, if you'd like, I can flag your posts and see what happens. Please provide a fresh dxdiag and summarize what you're seeing right now: where and when the lag happens, what it looks like, what kind of framerates you get, etc.
Hi again!
so about a month agao i went and updated my graphics card to nvida instead of amd, and so far eveything was great! No more lag issues at all. Untill today. The first time ive played with the new update.
every time i swap from build mode to live mode, im at 20fps. AGAIN.
im so frustrated at this point because i have no idea whats causing the issue.
@MadPeachyTV That's an interesting development. Could you post a new dxdiag as well? Even if there's nothing obvious, it would be useful information that the problem was gone and came back with the current update.
By the way, have you at any point uninstalled and reinstalled the game? I know it's quite the project for a lot of people, especially those with slow internet. But I'd be curious to know whether it helped anyone.
@puzzlezaddictThank you for the response. I'll, of course provide a dxdiag from the time of writing. See the attachment.
I've also reinstalled my complete Windows system at a certain point, so I'm fairly certain it's not my system.
Ah well, as for summarizing what the issues are;
- What am I seeing?
I'm seeing frame drops, varying from 20 frames to as low as 10, when my game usually plays at 60 fps, stable (I've put V sync on in game and in NVCP). Have had this for a while now.
The whole screen moves so slow, it's unreal. When I click the three dots in the right hand, it goes away, but it returns just as fast. You can describe it as going from 100 to 1. It goes from buttery smooth gameplay to stuttery, slow, unresponsive.
The framerates fluctuate from 60 to 12 at it's lowest. It doesn't really matter where I am ingame, it just happens. I've seen people write about the 3x speed and that having a possible effect, I can't say that for myself to be honest.
My most important computer specs are atm (also in Dxdiag);
-Videocard: Nvidia RTX 2060, 6GB
-CPU: i5 7600K, 3.8ghz (up to 4.2 turbo)
-RAM: 32GB
I am seeing a lot of Event Name: RADAR_PRE_LEAK_64, don't know what that means?
Anyway, thanks for your concern and I hope someone can fix this, because at this state, the game is unplayable, which is a shame, because I enjoy playing it.
Kind regards,
Jean
@JeanVW Thanks for the summary and dxdiag; I'll flag this now and see if anyone has other ideas.
The RADAR_PRE_LEAK_64 error is Windows detecting a memory leak, or the beginnings of one; 64 means 64-bit. It's not an uncommon error with Sims 4, and nothing to worry about under normal circumstances. I guess it could be related to the fps issue, but we see those errors all the time, so unless you're seeing one every time you get an fps drop, you can probably ignore the errors.
Please also try disabling your antivirus program, at least long enough to test. Although antivirus issues usually look different, it's worth experimenting.
@JeanVW and @MadPeachyTV Going over your dxdiags again, the only thing that stands out is that you both have an Acer 75 Hz monitor connected via HDMI cable. This shouldn't be a problem, and I'd expect more reports if this kind of setup caused any issues, since Acer is a popular manufacturer. But @MadPeachyTV if you're interested in testing, you could unplug your second monitor (restart your computer afterwards) and see how the game runs with just the Asus.
