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Question

First time posting here. I bought two expansion packs when they were on sale almost a year ago. The High School one and the Paranormal one. When i got on my PS to play it made me redownload the game. Now it’s saying that i never bought those two packs! I’m irritated. I don’t understand what’s going on but i want back what i paid for..

ea_solaire · Answer

Heya katybugkmd​&nbsp;
First, let's check the following:

Restore the licenses on your console&nbsp;
Go to your&nbsp;Game Library&nbsp;
Scroll to&nbsp;Your Collection
Select&nbsp;The Sims 4
Scroll down to&nbsp;Add-Ons&nbsp;and locate your DLC here
Select the DLC in this list and select&nbsp;Install
When the download finishes, let your new content install and restart The Sims

If you're still being prompted to purchase these packs, please check over the transaction history for your PSN account to verify that you're logging into the same account you had originally bought them on.

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