Whats a secondary way to download Origin?
Hi, I just recently purchased The Sims 4, and I am sort of new to all of this, but as soon as I went to download The Sims 4, I was told to download Origin by running OriginThinSetup.exe, which I did, but as soon as it loaded, it was just a blank grey window, with a black border with the word Origin on it, so I was hoping someone could possibly help me figure out how to download Origin a different way. I have a DELL laptop running Windows 7.
Thank you for your time,
MistyPancake106
Thank you so much for the link although it did not work for me, my issue was far more advanced and took 2 hours on the phone with an EA associate, and we went through the following steps, which eventually fixed it.
Solution:
Issue: - Seeing a white screen when downloading origin on:
- ask to reset Internet Explorer via the Internet options page
- ask to re download Origin (no go)
- attempt to disable FW and AV
- Create new user / Switch user to alternative admin account to test the download for origin (no go)
- restart in safemode with networking ( no go due to internet connection issue)
- Download older version of Origin found under https://help.ea.com/en-us/help/origin/origin/operating-system-not-supported-by-origin
- set compatibility to run on vista SP2
- able to download and install origin but when downloading Sims 4 it is asking to download and install Origin/ update.
- advised to have the customer download the most resent VC++
- restart pc ( no go )
- ask to Disable origin In game overlay via Application settings of origin
- able to Download Sims 4 game now
- ask to observe as this should take 1 hour depending on the speed of net
- no other issue.
