q0982p6c9wbt I understand that. What I'm saying is, this is a Known Issue with known causes and a known fix, all of which is covered in the first post and accepted solution of the thread I linked. So please read those posts and follow the directions.
If the EA App now says you don't own any packs, that's a separate issue. But I can't tell from your description whether you're saying the App now thinks you don't own the packs, or you're still referring to the game not loading your packs.
h34dintheclouds Please continue in your other thread for the issue of your missing packs. The saves disappearing is a separate issue covered here:
[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402
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