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Park_iey's avatar
Park_iey
7 years ago

where do i find the product key?

I have recently bought the sims 4 on pc and I have finished downloading it, however it is now saying 'We could not install the sims 4 on this computer using the EA account you provided. Please locate your product key to activate the game using your EA account.'

'If you have already registered, please make sure your signing into the same EA account that you previously used to activate the game'.

Please help :'(

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @Park_iey

    try logging out of Origin and then close it down completely. Maybe even restart your computer

    After that, log back in with the account you have the game on and see if you still have issues.

    If so, does the game show up properly in your game library ?

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