white screen after clicking new game/load game.

It’s been a month or two since i last played and I felt an urge to play again, and rebooted my whole mods folder, meaning everything in it is new/updated as of yesterday.

My game will run entirely fine with minimal lag and will load up to the main menu quite quickly, until I click “load game” or “new game” where it ends up «breaking».

Loading a previous game will take me to the season screen, but then afterwards, the residential worlds screen will be entirely blank besides the text at the top of the screen - this happens even if the previous game was already saved into a plot. Choosing any option from there onwards, such as trying to open the gallery, will just crash the game and i’ll have to force my PC to shut down.

Choosing new game will just send the game to a white screen, i have let that load for hours at a time hoping it’ll work, but i’ve never had any luck and it appears to be infinitely «loading».

The problem isn’t my mods folder, as the game will do this regardless of whether there’s mods in the game or not. All mods & cc are also brand new and up to date.

I run the game in windowed mode, as the game tends to lag a lot more frequently in full screen.

I’ve heard that setting the game to 32 bit instead of 64 bit helps a few people, but i don’t know how to do that since the EA app doesn’t have any sort of drop down menu to change that.

puzzlezaddict
2 years ago
@graceemilyy and @babyhaily4_20 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop; if you see an error when trying to move the folder, or it copies instead of moving, stop here and let me know.

Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

26 Replies

StanStanPup
Seasoned Novice
2 years ago
I have a similar problem but my screen doesn't go white its just stuck loading does anyone know how to fix this? Anytime I go to my game it loads but when I go to load a household it just keeps loading.
babyhaily4_20
2 years ago
I was able to open the app but as soon as i tried to create a new sim it went all white and just stayed like that for hours. I have no idea what's happening i even uninstalled and reinstalled but nothing has changed. ☹️ 🤨
puzzlezaddict
Hero+
2 years ago
@graceemilyy and @babyhaily4_20 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop; if you see an error when trying to move the folder, or it copies instead of moving, stop here and let me know.

Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
graceemilyy
2 years ago
this worked great ! thank you so much for your response.
now that it’s all working, am i okay to add my cc back in and play as normal ? thank you 🙂
puzzlezaddict
Hero+
2 years ago
@graceemilyy Test your custom content first to make sure it's not the source of the issue. If you do see the same problem with the cc added back, use the 50/50 method to find the problem file(s):

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

Keep in mind that you may have more than one broken item; finding the first one doesn't mean that everything else is fine. You'll still need to test the other files at least once.
babyhaily4_20
2 years ago
@puzzlezaddict i did it and got no errors or copies
puzzlezaddict
Hero+
2 years ago
@babyhaily4_20 Did the game work when you moved the Sims 4 folder to the desktop? If so, great, now you can start adding back your saves and other existing content and testing. If Sims 4 still doesn't open, please provide a dxdiag.
thisislilyyy
2 years ago
Hello there @puzzlezaddict .
I have the same issues, my game is stuck on white screen after clicking New Game.
I have tried to making new The Sims 4 folder but the game still doesn't work.
DxDiag.txt84 KB
puzzlezaddict
Hero+
2 years ago
@thisislilyyy Did you add anything to the new Sims 4 folder before testing it? If so, please try again, except with nothing in the new folder at all other than what the game creates.

If that doesn't or didn't work, please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open the App game library, click Sims 4, and select Manage > REpair.
shilan00durmush
10 months ago
Hello. I've just made the things you mentioned here. I moved the Sims 4 folder in Documents>Electronic Arts to the desktop. It moved it without any problem. I opened my game and as you said, my game saves aren't shown, as custom contents. I can create a new sim without white screen. But what should I do to see the saves and custom contents?