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brnys247's avatar
brnys247
Rising Newcomer
1 day ago

White screen in middle of game.

I had this issue a couple times before the update and before i started using mods, so I dont think either of those are the issue. What the issue is, is that in the middle of game play all of a sudden the whole screen will go white. I can hear my sims but can not see anything but a white screen. I have left it like that, hoping that it may correct itself, but no, and the only way to get out of it is to "alt, ctrl, delete" and force it to end it. And when I go back in, Im right back to where I started. I had just been making sure I saved it every so often, in case it does do that, but this time I didnt and I did alot of sim living and lost it all! So decided it was time to investigate the issue. 

Thanks in advance for any help

1 Reply

  • brnys247​  Does this happen with no mods or custom content present?  If you haven't tested yet, please do so now.  You don't need to save your progress.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.