White screen when opening sims 4

Question

Product: The Sims 4Platform:PCWhich language are you playing the game in? FrançaisHow often does the bug occur? Every time (100%)What is your current game version number? 112.481.1030What expansions, game packs, and stuff packs do you have installed? Island living and get to work Steps: How can we find the bug ourselves? I don’t knowWhat happens when the bug occurs? When i open the game, there is a white screen and it won’t launchWhat do you expect to see? I just want the game to openHave you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure&nbsp;‌My game just won’t launch, i am stuck in this blank screen for hours, i deleted all mods and ccs, tried multiples times to reinstall the game and repearing it but it won’t work please help me

crinrict · Answer

Hi&nbsp;@Emeline-65000&nbsp;

Try the following

Close the game
Rename Documents\Electronic Arts\The Sims 4 to&nbsp;Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.&nbsp;
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.

emeline-65000 · Answer

Hey, i tried it but there is still the white screen&nbsp;

crinrict · Answer

@Emeline-65000  This is happening on a new save before you get to the map or even before you get to choose a save ?

emeline-65000 · Answer

I can’t even get on the main menu to choose a save

puzzlezaddict · Answer

@Emeline-65000&nbsp; Since you have an HP Victus, please try one of these:

https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/game-won%E2%80%99t-launch/4992631/replies/5000160
https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/managed-to-fix-my-problem-where-it-crashes-during-launch-after-update/4998584

or put the laptop in night mode before launching the game.

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White screen when opening sims 4

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