White screen when starting new game
For over a month, whenever I try to play this game, it gets stuck on a white screen when I click new game and it only happens when I have mods installed, which is 100% of the time I play. I tried fin...
Forum Discussion
@ratboy81 Alright, try moving the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. If the game works, great, you can start adding your content to the new Sims 4 folder. If you get another white screen, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
That was one of the first things I did, obviously it didn't work.
@ratboy81 Are you going to post a dxdiag?
You didn't previously mention trying a clean folder, and I didn't want to waste anyone's time if the solution was that simple.
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- EA_Cade11 months ago
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