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TheLazyDin0's avatar
TheLazyDin0
3 years ago
Solved

Why are the new sims 4 packs I just bought not downloading properly

I just bought Dine out yesterday and let it download. I opened my game and the pop up you’d normally see when buying a new pack or kit didn’t show up, I did get a pop up saying that I had content tha...
pc
TheLazyDin0's avatar
TheLazyDin0
3 years ago

@roberta591 It doesn't say that I don't own it just that its not installed I've tried to repair the app and the game and neither worked  when I re-download the packs/kits and clear the cache they no longer show up as installed I've cleared the cache without downloading the packs and the same result I've restarted the game and the app and nothing has worked, Thank you though 🙂

mja1991's avatar
mja1991
3 years ago

I’m having the same issues and have done everything. Reach out to ea and they are not helping keep ing me to do what I’ve already done. It’s so frustrating 

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @mja1991   Are you using Origin or the EA app?

    • mja1991's avatar
      mja1991
      3 years ago

      The ea app 

      • Softvelvet's avatar
        Softvelvet
        3 years ago

        So I was having this issue, then I stupidly realized that my HD that I had the game on had ran out of disk space. So I deleted a few games off of it that I don't really play much, and poof! I went in to manage my add ons and they happily downloaded as they should. I couldn't even buy anything from the EA app while I didn't have space on my drive, it was really weird, and it never gave me any warning about why it wasn't working. Just dumb. 

        Check how much space your HD has available.

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