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holakate's avatar
holakate
10 months ago
Solved

Why every time I open Sims, it closes the game and won't let me play?

Lately I have been wanting to play sims, but the problem is everytime I press on EA and play game, it starts up the loading screen, gets to the words "The Sims 4", and closes the tab! I have reset EA...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @holakate  If you haven't already, and I'm not completely sure from your description, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't or didn't help, please run a dxdiag and attach it to a reply.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@holakate  If you haven't already, and I'm not completely sure from your description, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't or didn't help, please run a dxdiag and attach it to a reply.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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