Why won’t growing together work

@tokyo_xo and @dahliap  If you have the CAS Demo installed, please see this thread:

https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

Otherwise, please run a search for EP13 , which is the folder for Growing Together.  Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

@dahliap  Are you saying you installed Sims 4 into Documents > EA Games?  This isn't ideal, and if it's not too much of a burden, I'd suggest uninstalling the game and reinstalling it to either its default location, which is Program Files > EA Games, or to another folder not within Documents.  If, however, you installed the game into Documents > Electronic Arts , then this is a major problem because this is also where the user files are stored, and having both sets of files in the same place can and will cause all sorts of problems.

@Gagea25  The Delta folder holds patch data only, not the original data for the pack.  So moving the folder in Delta into the main Sims 4 folder will not only fail to make the pack load, it could prevent the EA App from properly installing the pack if the player tries again.  Growing Together doesn't have a folder within Delta yet because it hasn't gone through a patch cycle yet, but that will happen soon enough.

Gagea25 solution worked!!! My files for the 2 games (1pack 1kit) I bought were in the create a sim demo and not the sims game folder. After I moved the 2 and restarted EA app it worked! My file pathway was a bit different and was under Origin not EA but same end result. I was able to find the pathway by Right clicking on the game in EA. The Grow together file was called EP13 on my computer. Hopefully your solution helps others as well. Thank you 

you’re a life saver! i did everything and it didn’t work until this, thank you!!!

@Gagea25 ^

When I tried to download Growing Together, it took a few seconds and then it said it was installed. I launched the game and the game didn't recognize it. So I tried again and again and again and it didn't work. In an attempt to get it to show up, I uninstalled the Sims 4 and reinstalled it, and after doing that none of my packs showed up in the game. I tried everything and it was nearly 5 days before I was able to play Growing Together for the first time.

It really stressed me out and I tried everything. I saw a post about Sims 4 CAS Demo clashing and I deleted CAS straight away; I deleted it from task manager too. EA also solved my problem so I think it was a combination of things. I uninstalled the Sims 4 and all of the packs, and installed them again. I realized that when I first installed the packs before deleting CAS, it took a few seconds to install each pack (in my mind I was like that's really speedy) but it didn't download properly which is why they didn't show up in game.

What worked:

After deleting CAS, and re-installing everything, the packs downloaded in a realistic timeframe and they finally showed in game. I'm now able to play with Growing Together and my other packs. Before feeling discouraged, please try this. If it still doesn't work, either reach out to the EA support team, or contact me.

DISCLAIMER:

I don't work for EA, but I don't mind trying to help you get a solution.

(CM: Edited to update thread title to be a bit clearer and included a heading to help make the info easier to find. Thanks!)