Why wont Sims open anymore? I feel like I'm taking crazy pills

I had a brand new laptop. Thought I'd start with Sims first. Downloaded and played fine, a few times. Until this past weekend. Friday night, no issues. Saturday morning, will not load. I've tried every possible solution I could find online, including uninstalls and reinstalls of Steam, EA, and Sims. I even tried a factory reset on my computer but NOTHING. 

I try to open and it flashes black or white screen then cuts to a blank white window with a loading cursor that will last forever. I have to end task in task manager to get off that screen. OR a white flash window and Sims icon disappears from my taskbar. But is still running according to task manager.

I have zero mods, zero saved games at this point because I deleted everything off my computer and even did the factory reset. I updated my graphics card. I'm baffled. I've spent so many hours trying to figure this out. I'm so frustrated I could cry. WTF is happening.