Forum Discussion

preshbillie's avatar
7 years ago
Solved

windows and glass roofs aren't casting shadows?

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.45.62.1220
What expansions, game packs, and stuff packs do you have installed? seasons, city living, cats and dogs
Steps: How can we find the bug ourselves? I honestly don't know
What happens when the bug occurs? windows and glass roofs aren't casting shadows in a room
What do you expect to see? shadows cast by windows and glass roofs
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

i've found that there are only shadows cast when i remove a part of a wall, and when in a room, there are no shadows. even when i removed all my mods and cc, this still happened. can someone help? is this normal?

  • @preshbillie I know that you said that you moved your mods/CC, but if you haven't already, please also take the following steps after removing them: 1) clear your cache, 2) repair the game via Origin, 3) start a new save, and 4) test the issue in the new save.  It may also be your graphic settings; settings lower than high/very high tend to show fewer details, such as shadows.  Please let me know what your settings are.

3 Replies

  • BryonyRae's avatar
    BryonyRae
    Hero (Retired)
    7 years ago

    @preshbillie I know that you said that you moved your mods/CC, but if you haven't already, please also take the following steps after removing them: 1) clear your cache, 2) repair the game via Origin, 3) start a new save, and 4) test the issue in the new save.  It may also be your graphic settings; settings lower than high/very high tend to show fewer details, such as shadows.  Please let me know what your settings are.

  • i think i have fixed the problem after following your instructions. thank you! i always have my graphic settings to ultra

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    HI @preshbillie

    thanks for your feedback. Moved this to the tech forum for now and marked as solved. Feel free to come back if you have further issues.

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