Won’t let me save household and start game
Trying to start a new game and save the household to the library but when I click on the check mark, it just doesn’t do anything. I’ve tried everything I can think to fix it but I can’t play the game...
Forum Discussion
@artyure26 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If the new save won't load, please let me know whether OneDrive is running on this computer, even if you never use it. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict when I tried to load the game after moving it to the desktop, it wouldn't load. EA popped up stating that the game needed downloading before it could be played. I only recently downloaded the game so there aren't any save files or mods or anything like that. I have used my same PC set up before to play Sims 4 and it was fine, so not sure why it's not working now.
OneDrive is running on the computer, yes, but it's not uploading any of the relevant files.
I've attached the dxdiag for you.
Thanks for your help
@artyure26 It sounds like you moved the game's program files, not the user folder. With the program files moved, the EA App would think Sims 4 wasn't installed and would prompt you to download it again. Moving the user folder has no such effect; it would simply remove (but not delete) any saves, mods, etc. you'd created or installed.
Before doing anything else, please check the location where the App has installed Sims 4. Open your game library, click Sims 4, select Manage > View properties, and you'll see the location there:
This can be almost anywhere, but it cannot be in Documents for a few reasons, including the one you may have just encountered. If Sims 4 is in fact installed into Documents, please uninstall it and install somewhere else.
Please also have a look at the contents of the Sims 4 folder you moved. If it has subfolders like Data, Delta, and Game, it's a (now not functional) copy of the program files, and you should simply delete it if you've reinstalled Sims 4. This is especially important because your dxdiag shows your C drive has very little free storage, so you need back all the space this copy of the game would be occupying. Empty the recycle bin after deleting the folder and then restart your computer.
Once you've done that, and made sure Sims 4 is installed elsewhere, try again to play. If you still can't save the household, let me know, and we'll go from there.
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