I want to go online on the Sims 4 so I can retrieve the families I created in the demo as well as download other people's creations. The problem is, my game always says it is offline even though I have a perfectly strong internet connection. When I try to connect on the start up page where I click 'go online' nothing happens at all. When I try during game play it loads for a long time but then finally says 'Cannot Connect'. I can't find a reason why it says this??? Can someone please help me, this is really making me enjoy the game way less than I could ☹️ like am I missing something?

I had this problem and came here for answers and none of these worked. Eventually, I tried this and it worked so I thought I'd share. I ended up saving and closing my game and opening Origin. I opened Origin and in the top left corner it says Origin (& Friends, & Help). I clicked on Origin, under it shows options and near the bottom it says 'Go Offline', click on it. It immediately shows you above the games you own 'OFFLINE MODE You are currently offline...' and you can click on the 'Go Online' at the end of the sentence. When you choose to start your Sims 4 again it will be online and the Gallery is available! Wah-la!! Hope this helps! ALSO!! For the sake of the post I tried to not save and close my game and just minimize the game window and go offline and back on etc. and it doesn't work. You have to save and close the game to go to Origin, and then go back to your game after going off and back online. Good luck!!

Yeah I disabled so many running processes, approved it through firewall, disabled firewall, and even uninstalled and reinstalled the game - No changes, it still won't let me go online in game play :/ I am sure I am still overlooking something simple but man it's been a bit of a struggle. Thanks for your help though. I will keep trying. 🙂 @crinrict

Well I have a similar problemI went offline becuase many people say if you do that its fasterbut its taking so long to go back online

This helped me:1.Go to Options and turn on "online access"2. Hit apply changes but still press "stay offline"3. Close the came correctly, "Main menu" to "Save and exit"4. Open the game from Origin, open Gallery and there should be a connection 🙂

Won't go online in sims 4 game. | EA Forums

16 Replies

crinrict
Hero+
11 years ago
Just the game or Origin too ?
emmibaur
11 years ago
Just in the game, I am online in Origin when I play. Someone had the same problem and they discovered it was a peer blocking program running in the background - but I still can't figure out what peer blocking progam is stopping me :/
crinrict
Hero+
11 years ago
Don't know either, sorry.

Do you have one running ?

You can just start by turning off programs you don't need.
emmibaur
11 years ago
Yeah I disabled so many running processes, approved it through firewall, disabled firewall, and even uninstalled and reinstalled the game - No changes, it still won't let me go online in game play :/ I am sure I am still overlooking something simple but man it's been a bit of a struggle. Thanks for your help though. I will keep trying. 🙂 @crinrict
crinrict
Hero+
11 years ago
Maybe contact a game advisor so they can check on your account then

Game advisors can be found through live chat.

https://help.ea.com/en/contact-us/

Click on the orange NEXT button

Select a platform

Click on the orange NEXT button

Select a topic and describe your problem in a few words

Click on the orange NEXT button

Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page
emmibaur
11 years ago
Thank you! I'll give that a shot! 🙂
ampmsunshine
11 years ago
I also has this problem. I went into game options and unchecked the "online" box. Hit apply changes. Then i rechecked the box and hit apply again. I was able to connect! Hope this helps you too 🙂
Anonymous
11 years ago
Well I have a similar problem
I went offline becuase many people say if you do that its faster
but its taking so long to go back online
Anonymous
11 years ago
This helped me:
1.Go to Options and turn on "online access"
2. Hit apply changes but still press "stay offline"
3. Close the came correctly, "Main menu" to "Save and exit"
4. Open the game from Origin, open Gallery and there should be a connection 🙂
Anonymous
11 years ago
hoping this works.
i have had the sims 4 since before im getting origin, but can i still play it through origin
/??
@Moonika wrote:
This helped me:
1.Go to Options and turn on "online access"
2. Hit apply changes but still press "stay offline"
3. Close the came correctly, "Main menu" to "Save and exit"
4. Open the game from Origin, open Gallery and there should be a connection 🙂