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3m9ptcvazyxa's avatar
3m9ptcvazyxa
Newcomer
11 days ago

Won't load

Since I updated my game yesterday, my game just sits on the loading screen. I don't even get past the EA site loading screen, and it just keeps saying loading. I've restarted my pc several times, repaired the game, even read other people's problems who are similar and did what was suggested, and nothing has fixed it.I also don't have any expansion packs or mods installed, so it should be loading. I just want to play the Sims at least one more time before I leave for trade School on Monday 

launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 days ago

    3m9ptcvazyxa​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If this doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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