Forum Discussion

sofieejag's avatar
sofieejag
Seasoned Novice
5 years ago
Solved

You must have The Sims 4 registered to your EA account to access online features

I don't have the Legacy Edition it says I have the normal version on Origin. I can see all my games and everything looks normal. But when I start the game I can't use the gallery. It says I have to r...
pc
  • crinrict's avatar
    crinrict
    5 years ago

    Is anyone still having issues with this ?

    The gallery is now back online and hopefully that should also solve this message

Czarniak4's avatar
Czarniak4
5 years ago

I'm logged to my EA account and my Origin application on PC, but whenever I try to play The Sims 4 I'm getting message "Please connect the game with your EA account". I've been playing it for years without a problem. I had maybe a year break and now I can't play it...

crinrict's avatar
crinrict
Hero+
5 years ago
@Czarniak4 How long is this been going on ? EA seems to have connection issues today.
  • Eeekey's avatar
    Eeekey
    Seasoned Ace
    5 years ago

    @crinrict Yes,  its not working very well today, 5 Jan 2021 @2340 Windows 10. 

    Initially takes forever to connect to the Gallery, then less than a minute disconnects.  Attempt to connect again and fails. 

    Im calling time on this and see what tomorrow brings......🤞🤫

  • cowntessa's avatar
    cowntessa
    5 years ago

    haven't been able to connect to the gallery, and when I can, I'm unable to delete my own uploaded items, and given a generic error. i notice a lot of people have this same problem.

  • bluejgalaxies's avatar
    bluejgalaxies
    5 years ago

    @crinrictI am so tired my account working with Application with origin and EA desktop I have 2 accounts one is working fine not for me it's for my sister anther he doesn't want working online at games with the sims 3 and 4 he give me offline and
    The circle rotates without stopping why with my account do this

  • fournier1611's avatar
    fournier1611
    New Novice
    5 years ago

    Im getting the same message too

  • Czarniak4's avatar
    Czarniak4
    5 years ago

    It's hard to tell, like I said I had a long break from the game and decided to play again yesterday ( 5th of January ).

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @Czarniak4 I still can't connect to the gallery currently but otherwise it works.

      Hard to tell if they are connected.
      • doo842's avatar
        doo842
        5 years ago
        @crinrict I am having the same issues myself. I checked my anti-virus software and it works fine, reinstalled Origin and The Sims 4 plus repaired the game but to no avail plus it is getting slow loading on to the gallery and I’m getting frustrated

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