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c0smasia's avatar
c0smasia
Newcomer
4 hours ago

bought the birthday bundle and its nowhere to be found

I just bought the bundle on the EA app and i cant find it anywhere, its not in my library and i've tried absolutely everything EA suggests. The order is successful, i've emptied the cache several times, updated my computer ,restarted the app and so on, please help :( <3 the only thing indicating that i've actually got it is that i cant buy it from the ea app anymore (it directs me to the library) and my order email/history. 

4 Replies

  • c0smasia  Try searching for "sims legacy" in the EA App, under Browse.

    And make sure your game library is loading fully.  Installed games are listed first, and then games you own but that aren't installed, in alphabetical order, so these could be buried if you own a lot of content.

    Separately, if you happen to have a Mac, these releases aren't available in macOS.

  • c0smasia's avatar
    c0smasia
    Newcomer
    3 hours ago

    Hello and thank you for the reply, I brought the bundle not the legacy version. I only have the sims 4 installed so there is nothing to scroll really. I'm also on a very new windows computer.

  • rosemow's avatar
    rosemow
    Hero
    3 hours ago

    The games are not listed as a bundle in the Ea app after you have bought them. The Sims and Sims 2 are listed separately, and you install each separately. It may be that you may be looking to see a bundle and not separate games? 

  • c0smasia's avatar
    c0smasia
    Newcomer
    3 hours ago

    Ok thank you! The thing is I only have the sims 4 installed on the EA app so nothing is really there to look for? 

     

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