Sims 2 does not start at all - ntdll.dll crash

Hi @TeoKnowsBest,

Welcome to the forums!

I've moved your post to a new thread because your issue it's different than the one we were talking about in the other thread. Let's try to find out here what's happening for you!

Did you upgrade to Windows 10 from a previous version of Windows in the same computer? Did you have the game already installed before upgrading to Windows 10?

If so, I would recommend reinstalling the game through Origin.

If you want to keep your save games, don't worry, you can do so by copying The Sims 2 Ultimate Collection folder from Documents \ EA Games. That folder contains your neighborhoods, Sims, etc., so copy it to your desktop or some other safe location before uninstalling the game, just in case.

Let us know if that helps! 🙂
-Mai

Hello, thanks for the reply.

I upgraded my Windows on the same computer. I had Windows 8.1. But before I upgraded, I reset my computer to factory settings, and then I had to reinstall all of my programs. The game worked before the reset/upgrade.

I tried reinstalling already 3 times. I also tried repairing and compaitbility mode. Nothing seems to work.

Hi @TeoKnowsBest,

Sorry to read that ☹️ Let's try something else, ok?

Please, run Windows System File Checker to make sure there's no corrupted files in your system. Microsoft explains how to use it here: https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Give it a try and let us know if it helps 🙂
-Mai

Hi @TeoKnowsBest,

Thanks for sharing your solution, might help someone else in the future if they find this thread 🙂

Hope you are enjoying going back to The Sims 2!
-Mai