Sims Medieval Invalid Serial Code. Cannot Play Game without!
Original message (Works on PC)
Hey guys, we have a workaround that should let you bypass the issue and get playing:
- Open Date/Time Preferences
- Change the year to 2011 (not sure if other previous years would work).
- Launch the game again and activate.
- Quit the game and correct the date/time.
- Launch game again.
Update #1 (Mac specific)
Information request.
SpoilerUpdate #1
Hi guys,Thank you for helping me understand the situation a bit better. Could Mac players send me by private message their Origin Client Logs and the Origin Installation Logs?
Origin Client Logs
The logs are located in the following folder: ~/Library/Application Support/Origin/Logs/ (The ~ is the home directory for you).To access it:
- Press Cmd+Shift+G in the Finder and enter ~/Library/
- Once in the library folder navigate to Application Support/Origin/Logs to find the Origin logs
- Send me the file by Private message.
Origin Installation Logs
- Go to the installation folder of the game you are trying to install.
- In the installation folder there will be a folder called __Installer. Enter this folder.
- Send me the file "InstallLog" by PM.
Thanks in advance!
Update #1.1
Hi guys,
Sorry for the late response. I was off the office for a few days.
Regarding the files, simply copy paste the logs in your private message and I'll do the rest 🙂 If it's too long, just let me know you're sending PM 1/2 and 2/2 for instance.
Alternatively you can send a .rar or .zip archive and upload it to a 1-click hosting service (e.g. dropbox) and send me the link by PM.
Thanks.
Update #1.2Hi everyone,
Just wanted to let you know that I have already received a few logs and have transmitted them to our team of Experts. I will update this thread as soon as they come back to me. With the new year coming, please allow them a few days to examine the logs and conduct their investigation. I will chase up updates if necessary.
Thanks again!
Update #2 (Mac specific)
Hi guys,
Sorry for taking so long to come back to you. Thanks to your help we have identified the core issue of the problem and we are now working on a potential solution. The good news is it is not necessary to send us your files anymore (Big kudos to all the players who shared their log files with us). The not so good news is that we don’t know when the issue will be fixed for good.
From the outside it looks like a simple enough problem but it turned out to be much more complicated than we thought. We understand how frustrating the situation is and we truly appreciate your patience. We’ll keep you updated.
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NOTE: IF NONE OF THE SOLUTION ABOVE WORK FOR YOU PLEASE CONTACT SUPPORT IN ORDER TO ASK FOR A REPLACEMENT OR A REFUND.
