The Sims 2 - Ultimate Collection crashes when loading families!

Question

I recently download The Sims - Ultimate Collection and every time I have tried to play, the game crashes while trying to load a family or point blank refuses to load gives me the black screen of death.

The error message that comes up when I trying to load a family says that 'The sims 2 mansion and game application has crashed and will now terminate' unfortunately the message give me no more information that.

I have windows 10 and I have tried changing the compatibility to Windows XP (service pack 2) and (service pack 3) with no avail.

I have also tried the repair and update which didn't work; Neither did replacing the Paul file each . Quite often after the change would cause black screen of death if I tried to start the game, forcing me to restart the p.c.

Please help.

Thanks

jaikeu · Answer

@Chellan93 hello! Do you have mods, hacks or CC? In another neighborhood this issue is exist?

Answer

Hi, I only got the download the other day, so I haven't done anything to add to the game. In all neighborhood this is the issue, you can't move a family in a house, you can't create a family or enter pregame family household;&nbsp;the application crashes and will now terminate.

jaikeu · Answer

okay. Means in folders like SavedSims, Download there is nothing? Okay. Please try delete cache files in The Sims 2 Folders (in My documents, which you may found in Electronic Arts folders) like Accessory.cache, groups.cache and cigen (if you have this (cigen.cache) The Sims 2 folders). Also, try delete NeighborhoodManager.package in Neighborhoods folder. It may help you. Also, issue maybe in that what your graphic card game define incorrectly.

Answer

There is no saved sims folder as I haven't created anyone as the game doesn't let me do that. But my character and lots folders are full.

Now it is coming with error message The Sims 2 EP9 has stop working, but no further information other than that. Thanks

Answer

For some reason now it is still crashing and making error noise, but not producing error message.

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The Sims 2 - Ultimate Collection crashes when loading families!

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