Warning: Sims Games Deleted with Inactive EA account?

"GalacticGal;c-18265298" wrote:
I am certainly very glad this didn't happen to me in Sims3. I had a catastrophic medical incident and since it was life-threatening, I decided to stop procrastinating and treat my writing as a career and not just a hobby, when I finally got home. I didn't look at my emails, I didn't scroll through the Sims forums, nor play my game until I had finished writing for the day, which meant I didn't play my game. For MONTHs. We're talking from October 2009 until January 2011. Perhaps the secret is, I never log out, I just exit the game and the App, now.

I never sign out either. I'm always to scared I'll not get back in again, so this issue we have now with App needing us to re-log in when we haven't in fact logged out in the first place, was a bit worrying at first.

Tbh this seems alarmist.
The poster is indeed having a hard time getting hold of EA support but EA hasn't deleted the account.
Their policy is not to delete accounts of anyone who has ever downloaded a game.
Certainly they wouldn't be capable of deleting her saves etc. since those are stored on her local machine.

I'm not that familiar with reddit but I did go to the post there and saw this reply at the top which seemed to be marked as a solution or similar

I had to look this up, it’s two years of inactivity and it’s not a deletion if you have purchased anything.
Edit: To address the below comment, with the thread being locked and all that.
It looks like the OP is conflating needing to wait for the password reset to EA not helping.
The account is locked due to inactivity, not deleted.
There are also multiple reports going as far back as 2011, in which EA confirms they won’t lock an account until two years and won’t delete the account if it has been used to buy a product.
I’m not saying OP is lying, but I do think OP is misunderstanding the situation.

Good to know they're not deleting peoples' accounts, BUT:

Locking someone out of being able to access their purchased goods due to inactivity after 'x' amount of time is still an unacceptable policy. It's a lazy policy guised as 'security protocol'. Nothing more, nothing less.

We all know how much of a nightmare it is trying to chase down customer service these days: Sometimes you luck out and get help within a few hours, and sometimes you're on a wild goose chase for days/weeks. Customers should not have to jump through hoops to get access to their personal property... no matter if they haven't logged in for 2 weeks, 2 months, or 2 years. Period.

I have games installed on my computer that I haven't played in years, but with the simple click of a mouse I'm able to play any of those games if and when the mood strikes.... without the need to have to explain myself to some stranger (employee) of the company I purchased my product(s) from years prior.

This does not bode well for the future of Sims games. Not well at all.

@mightysprite thanks for posting that.

Hey all,

Closing this one down as it's devolved into several rule violations.

It would appear to me that the person in these screenshots has not logged into their account for a lengthy period of time which triggered it to be locked to protect their information, EA does not delete accounts. If I were a betting man, I would say that this person has also forgotten their login information, hence our support staff being unable to locate the account to restore her access to it.

I can't prove any of this, it's just my educated guess having been in "the game" for a the better part of a decade before I was on these forums.

@EA_Cade Just asking because I hadn't played for some time and then Microsoft informed me that files had been deleted from my OneDrive account. I hadn't given any permission for that and took them out of the recycle bin. They all were Sims 4 game files. I tried to put them back but that didn't work so I've only got game files from mid of June 2022 now. Very annoyed with Microsoft who keep clearing out files out themselves if you haven't used them for some time. They were taking upon themselves to save everything to OneDrive when I had Microsoft Office.
. I had had to start up the game with the EA App after using Origin since it started.