Access difficulties in Iran — The Sims Mobile means so much to players there

Hello EA team and fellow players,

I wanted to share the experience of a close friend in Iran who is an avid player of The Sims FreePlay. Right now, internet access in Iran is very unstable due to blackouts and restrictions. Many people have to rely on expensive VPN connections just to access basic online services, often paying very high prices per gigabyte, and even then the connection is often unreliable.

Despite this, This game has become one of the few sources of comfort and joy in her daily life. It gives her something positive to focus on during a stressful and difficult time. Unfortunately, the unstable connection makes it extremely challenging for her to log in or play consistently.

I understand there may be technical or legal limitations, but I wanted to ask if there are any possible ways to improve the experience for players in regions with limited internet access — even suggestions, guidance, or changes that could help the game tolerate intermittent connectivity better.

Seeing how much this game means to people in tough situations makes me appreciate the impact it has, and I hope there might be some way to help players like her continue enjoying it.

Thank you for reading and for all the work you put into The Sims Mobile.

-Arad