Crafting Station seems to be stuck.

This is a bug report, important bug. So my sims is doing art and craft challenging, and then when they done they don’t show up the button for me to collect the prize. And my sims is stuck in they place, i was in build mode when this happen. I see my sims is done so i log out build mode to collect. The button is show up when i out but then it disappear quickly, i don’t get the video footage but i take a picture. This is a important bug because it make my sims become stuck and can’t not collect art and craft stuff.

Date of this happen: 14:21 (GMT +6, in Vietnam) Friday, 26/7/2024) 

Device: IPad (mobile)

Try calling over another sim and then tap the waving stuck sim

I assume you have done the basic trouble shooting

Close game, restart

Shut down device, restart

log out, log in

Shut off VPN

Tried a different connection, WIFI, cellular etc

Tried a different device, for you an Android whith a different OS would be preferred, if someone normally play on Android an Apple device would be better

iPad does not mean much, more than it is an Apple product

What model and iOS does si it?

It is a huge difference between an iPad2 running iOS 12.5.5 and a Gen 10th running on iOS17 something or a Pro or Air

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

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I sometimes get to bubble over the Sim but it's still stuck after pressing it and nothing happens

Having a bit of a bug issue with the live event. Sent two of my Sims to craft candles and after the 21 seconds were over, there was no bundle to collect. The Sims are alerting for collection but there's nothing to collect. Tried clearing cache and restarting but it doesn't seem to be working. My device is an android. The issue happened at around 1pm EAT. 

Same here. Apparently if you continuously tap on them, it may complete. So far no luck...

Hi, one of my sims is getting stuck making candles? Can’t complete the action. Tried restarting the game, turning my phone on and off but no luck. They’re just stuck waving! I’m on iPhone

Hello, after sending my Sim to make a candle, he completes the challenge but I can’t collect him from it. So he is stuck waving at the station. I’ve tried closing the game and restarting it, but nothing works. Please help!

Having the same issue where I can’t collect the candles after complete and my sims are stuck

Did you ever get the bug fixed ?