Crashing had to reinstall and lost last two months progress

So Friday my game kept crashing and then completely failed to load. I was linked in the game so as their trouble shooting stated I uninstalld and reinstalled and it recovered my March data, so anything after the last major update with all the new store upgrades wasn't saved...something seems a little fishy here, if I wasn't linked then how did it recover any data at all, I contacted the support team who did nothing just said it cant be recovered. I've list the packs I paid real money for as well in that time and no one will help, I feel this is a completely wring to take my money and not provide me with what I purchased. It's funny that their update had so many bugs in it is what data ive lost, obviously something wrong with the game since thus update, scary that the next is due in June so hold tight for more bugs! In the meantime I advise that no one try uninstalling at the moment. I cant face having to do the upgrades all again so as no support is being provide to help me restore my data from Friday I think il just give up the game 😭.