EA Support Is Lying / Cheating Me

I won items in SimChase 107 that support will not return to me. They keep saying they cannot verify I lost the items even though I have provided the following video multiple times https://share.icloud.com/photos/05eZ1wz0k-ehq87Ncbh0fY2MA regarding the 3 to 4 minute mark, where the items are clearly in my inventory and I clearly won the episode. I also have provided the following screenshot. They are refusing to connect me to the supervisor Vivek, who has lied to me multiple times and refuses to tell me what is missing from my evidence. They have also told me items of ‘goodwill’ have been added to my account and no items have been added to my account. I told them I would not even accept an offer of millions of Simoleons, LP, or SP—that I want the items I earned, yet they idiotically cannot read and tell me that they cannot offer me that much. Like, what??? I told them I would NOT take that and they act like I asked for it. I just want what I earned. How do I file an official complaint? I cannot trust any of them as they are all liars. Is there an official form? Is Vivek the only Freeplay supervisor or are there others to whom I can be connected. This has been going on for over a month. I will not be cheated or lied to.