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u461x9daygzl's avatar
u461x9daygzl
Newcomer
30 days ago

Google Play Sign-In Greyed Out After Update

Hi, I’m experiencing an issue with Google Play sign-in since the latest update.

My wife and I both play The Sims FreePlay on the same device. Before this update, I was able to log her out of Google Play and sign into my account to access my save without any issues.

Now, the Google Play option is greyed out, and I’m unable to log her off at all. Because of this, I can’t access my own game on the same device anymore.

This setup worked perfectly fine prior to the update, so it seems like something has changed or broken. Sharing a device between two players is pretty common, so this has made things really frustrating.

I’ve already:

Confirmed Google Play is signed in on the device

Checked app permissions and settings

Restarted the device

Nothing has fixed the issue.

Is this an intentional change, or is this a bug introduced with the update?

And is there any workaround to switch accounts again?

I’d really appreciate any help or clarification. Thank you.

1 Reply

  • i just had this problem. I have an account via iPhone and wanted to play on my Android tablet. I uploaded my account from my iPhone to an EA account and then accessed that EA account from my tablet to play. It was a bit tedious, but it worked for me. Are you able to access your account at all? From any other device?

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