Issues with sims FreePlay

I have a few different issues. One of them being I can’t log into Facebook on my iPad for sims FreePlay as it says “I need to turn tracking on for sims FreePlay in settings” but tracking is on and there’s no option under sims FreePlay for that. Second issue being that I have 3 infants in a house, the same mum and dad. But for some reason the married parents don’t live in the same house as the 3 infants and there’s no option for them moving in. The parents are on an empty plot with no house. There’s no way for me to add a pet to the house with the infants in there either as they can’t own pets. But the parents can’t but back to the issue, they don’t actually live in the house. The only way is if I was to whistle them over but they aren’t actually living there still. Can anyone help with this? I’ve tried looking it up and everything