Forum Discussion

RachelLivinghoo's avatar
2 years ago

Issues with Snow Problem Quest

I'm working on the Snow Problem Quest and the first task is to find the Christmas Tree. I've looked in the decorations and the plants tab and yet I still can't find it. It said there should be a featured tab, there is one in my inventory but the only thing there is a Black TV Unit I picked up from somewhere despite the fact that I know I'm supposed to have a few trees in my inventory. I've been trying to find it the past few days, and if I don't hurry, I'm going to miss out on collecting the reward - at least it's a returnable event.

[SalixCat - Modified thread title for clarity] 

3 Replies

  • No featured tab for snow problem quest, cannot even do first step of it

    My player ID is just in case if needed

    [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] 

  • @RachelLivinghood 

    Walk through from Girl Who Games

    if you cant find the tree,

    Hard close game

    restart device

    switch connection, WIFI, 5G,4G etc

    Log out, log in

    switch devices, preferable a different OS (if you play on Allpe, load to Android, if you play on Android load to Apple)

    if none of that workcontact support

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you


    Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
    Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
    Or contact support via FB or Twitter, links are at the bottom of the page

About The Sims FreePlay

Join Simmers like you, discuss your time with the game, and find fixes in The Sims FreePlay official community.6,151 PostsLatest Activity: 28 minutes ago