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marniejayne117's avatar
marniejayne117
New Novice
5 months ago

Lost Simoleons & 25th Anniversary Gifts

On Friday, 03/07/25 opened game to collect weekly rewards. Game suddenly glitched & $5 million Simoleons dropped to $1 million. Lost all of the free gifts from Feb.,including burglar outfit  & cool parachute tent. My aged sim was back home when I’d sent her to bingo earlier. I’d lost the Chase but showed it up in the final stretch . Cat was relocated back to former residence.    Now there’s a new quest but I want to retrieve my previous one with the gifts. Can you please restore. I can’t purchase Items,…retired so I have to build up points & money to play. I’ve been playing  since 2014 (11 years) &  have come long way building  & growing the towns. It’s always saved to cloud. Afraid if I uninstall & reinstall  I’ll lose everything.

4 Replies

  • Plaesa contact support 

    Contact support > green ... button > info > online support > top right in pop up > Square talk bubble

  • marniejayne117's avatar
    marniejayne117
    New Novice
    5 months ago

    I clicked on the square talk bubble. Didn't go to talk but I got another set of instructions. Still not sure what to do. Not tech savvy at all. Sorry. Everything is saved cloud through Apple right now. 

  • marniejayne117's avatar
    marniejayne117
    New Novice
    5 months ago

    I'm 76 that's why I can't quite follow what to do. I'm so afraid of blowing it by hitting the wrong thing. Right now I can rebuild my $$$$ , I'd just like the gifts. Can they be put into my inventory????     ID # 52787719

  • minicha-em's avatar
    minicha-em
    Hero+
    5 months ago

    marniejayne117  I would advice you to remove your ID from this WORLD WIDE OPEN site, for your safety. you would not publish your bank account number on an open forum, your ID should be treated the same

    Perhaps a visual guide will be more helpful

     

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