Update error:

I have a brand new iPad is fully up-to-date. I just recently install Sims FreePlay. I currently don’t have any other apps on my iPad except the originals that come with it. 

I’ve been playing consistently for the last 4 to 5 days which I know is still pretty early, but I have been consistent and I’ve even gotten to the point where I’ve paid for a few packages to accumulate monies, etc. 

While completing the daily tasking quest I am unable to level up due to the updated error. They will not let me place to visit another town or continue new builds in the city. I’ve reached out for tech-support with no response yet. Does anyone have any updates?