Manual Progression Block human Advisor Requested

I need help from a human advisor with a lost Sims FreePlay save.

My account name is MiladySK and I am a VIP 13 player on Android.

My Pixel 6a broke and I moved to a new Android phone. When I installed Sims FreePlay, the only cloud saves offered were old saves. The save listed for my Pixel 6a is about 20 weeks old.

My current game was active this week in October 2026. It was Level 33 with 44 Sims, a Town Value of more than 196532025, and about 31 million Simoleons.

I also recently purchased and completed a Season Pass with 100 out of 100 tokens. That recent paid progress is also missing. I have made many real money purchases on this account. Please check whether there is a newer server save, account backup, Facebook save, Google Play save, or EA account save from October 2026.Please do not overwrite any existing save data with the old 20 week save.If my current town cannot be restored, please help restore or compensate my eligible paid purchases, Season Pass rewards, currency, and VIP related content.

My account email is [edit: email address removed].

Please escalate this to a human advisor who can review my account and purchase history.