Hello,
I recently completed an event in The Sims FreePlay, but I did not receive the rewards (e.g. furniture/items). I already restarted the game and checked my inventory, but the rewards are not there.
Could you please check my account and help me get the missing rewards?
Thank you for your support!
This is a forum, not support, we have no legal means to check your account
What we can do is tell you that even if it looks like furniture it might be a decoration, outdoor furniture, outdoor decoration, pre-teen or teen specific. It may also be uncategorised so if you filter on what you think it could be it will not show unless you scroll through the whole inventory without any filters applied. It might show in the shop but not in your inventory or vice versa (it's buggy like that). Since you chose not to say which event you completed, we have no way of giving you more precise directions (which category/filter) as we do not know what items it was
Contact support in game: green button ... > online support > top right square talk bubble
