I have just downloaded the game and I am going through the tutorial tasks. Everything thing was fine until I sent my Sim to work. Next tasks was to end the shift. According to the instructions I was ...
The "Free Quick Complete Button" looks a bit different. Sometimes we need to tap the briefcase a second time or, like minicha-em said, just on the picture of the Sim to get the option.
Probably you started over already, didn‘t you? It takes less than 10 minutes to get to the same task.