Re: Sims Free play Sir Moleon's Purchase Not Received

If you read the topic, and the beginning of my previous text, you'd notice that I did specify actually. I purchased the Sir Moleon's savings. Also, you can't cancel a purchase made from a MasterCard once the amount has been deducted. 

I do not recognise the package, must be an individual offer or another game , maybe the Sims Mobile?

As I do not recognise it, I do not know what it should be or how the offer is structured

Perhaps I should have phrased it as a refund reversal or return, not a cancellation

You ask the store (App Store, Google Play or Amazon)you used to reverse the purchase

The digital stores are like any other store, you can normally return an item and get your money back if the item is unused, within a certain time

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

If you didn’t receive a purchase within 24 hours and didn’t get help from Online Support, you can contact your App Store/Google Play Store to get refund. 

minicha-em, only newer players get this offer.  Not sure, when it started. The screenshot is from a town I started in February/March 2024.