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rekka2795's avatar
rekka2795
2 years ago

Re: Take a Hard Look in the Mirror - Love & Treasure Quest

@EA_Cath Hi, been having the same issues, have tried reaching out to you multiple times and firemonkeys. Firemonkeys did get back to me but said they couldn’t do anything other than offer me 100SP. I dont want that. I wanted the villa. Which would cost way more simoleons and time than 100SP or the redoing the quest itself, if i could even buy it at all that is. Very frustrated with their response. Ive done everything including updating my phone, verifying the app was up to date. Re-installing the app, clearing up some phone storage, and restarting my phone and the app regularly(i used to work for verizon Tech support i know the troubleshooting steps i can do on my end by heart. This IS an app bug. Period. The bug is clearly not on my end. Please help?? I just want the villa. If i have to redo the entire quest idgaf i just want to be able to get the villa but I cant do that without the villa lol

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  • rekka2795's avatar
    rekka2795
    2 years ago

    Reference for conversation with firemonkey and myself

    EDIT by minicha-em

    Personal information shown in attachments

    Anything with personal information will be edited out or removed - for your safety

    NEVER POST PERSONAL INFORMATION ON A WORLD WIDE OPEN FORUM

    This include but is not limited to

    Full name

    Address

    email

    Phone numbers

    Player ID

    Personal ID/social security number

    Debit/credit card numbers

    If you wish to rely personal information, please use DMs or other private and closed channels, like Support

  • rekka2795's avatar
    rekka2795
    2 years ago

    The rest of the conversation with firemonkeys and myself @EA_Cath 

    to say the least I am very disappointed in the result. How about reach out to IT? Connect me with IT? Have IT fix it? Honestly thought I was talking to someone in IT or at least someone who could talk to IT. I said it was an gameplay bug issue. Sheesh. 

    is there anything you can do Cath? Seems like you helped most of the other people on here? My quest has officially timed out... I am 💯 fine in repeating the quest. I just need the villa to get the villa…

  • rekka2795's avatar
    rekka2795
    2 years ago
    @rekka2795 I realize now i cant do most quests at all without completing the love and treasure quest at all regardless if in time or not….great. So im just stuck in limbo till i get the villa or EA changes the task to look into “any mirror”. Cool. Very disappointed in the responses and non responses iv been getting. This game isnt my escape from real life or anything.
  • rekka2795's avatar
    rekka2795
    2 years ago
    @rekka2795 @minicha_em not sure why any or at least all of that was censored. None of which was private info i dont think. Maybe the ticket number? Thats not personal though?
  • minicha-em's avatar
    minicha-em
    Hero+
    2 years ago

    @rekka2795 

    your full real world name is considered personal information

    please be more careful what you splay all over the the interner for every nut, maniac, stalker or thief to see

    This forum is provided by EA but is designed as Player helping Player, in this case I can not do much for you

    I am a player like you and this is not something I can help with

    Community Manager (CM) can rely info to the teams, I cannot

    Support can rely info to the team too

    if you use DMs to a CM or go via support, whatever info is safe and not seen by outsiders


    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    Or contact support via FB or Twitter, links are at the bottom of the page

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