2. I followed the instructions in the help, but the data was lost and I would like to receive compensation for that.
3. If possible, I would like to know your email address. It's too long to write it all down here.
I had to go through the chat and have them escalate my issue. Then they sent me an email offering a goodwill grant, aka subsidy. They gave me the same excuse, that they cannot retrieve saved game data, which makes no sense because, what's the point of saving the game if it can't be retrieved?
I accepted the goodwill grant (if you look up the grant, there is absolutely NO info, not even on reddit) so I might not be allowed to say what it was, but they added 1M simoleons, about 100 LP, and maybe 30 or 40 SP to my game. It doesn't give me back the prizes I unlocked and then lost, but at least I can rebuild one of the houses I lost.
The least they could do is give us is an actual reason or even an apology, i didn't recieve either even though none of this was my fault and it was clearly related to their servers.
I managed to contact support after having the same problem and got this "We cannot restore your progress, but we can get you a subsidy. Do you accept ?" I declined and left a bad review in the appstore. I advise you all to do the same, I don't know what else could be done. I find it very hard to believe that they have no trace of my saved game...
I think we should all receive compensation because this was not our error. The game was glitching mad. I had never seen the like. And the help for it was ridiculous and wrong. I never would have tried to reinstall knowing it would be like this. Pathetic. Companies getting away with way to much.
Literally!! There is no way my game just disappeared and doesn’t exist when I’ve been playing for 10 years +. Soo frustrating
Hola!
Me ha pasado lo mismo, ha desaparecido mi nube, y llevo jugando más de 10 años, nadie me da solución. Ya empezó a dar fallos desde la última actualización, te han solucionado algo??? Sabes que puedo hacer para recuperarlo??
And now no one one is answering me and my case says no fix which is ridiculous unless their servers poofed or something.
Same thing happened to me game gone. I think if they would just hook our accounts etc to our game id I would think our original game should come back
Hey, literally just had an identical problem. Did you find a solution ? Everywhere i look for help, it just sends me to this forum.
Hello, have you answer for your question ? I have actualy the same prblm ?
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Good luck
