Sims free play won't load

Hello, I had experienced the same thing. I had worked really hard with a town worth $783,000 and with $511,000 +. I was highly upset and tried to find answers. Ok everything was saved for me. Whatever device you are working with and I'm on a pad. I just said to heck with it. I took the courage and uninstalled the app. Had to even restart my pad. I did that and went to my playstore and picked "sims freeplay" again.after its downloaded again, you should come the cloud thing. Whatever you used to sign on in the beginning you will needx to retrieve everything you thought you lost. Phew I was ready to start over one more time, but that worked!!! I hope it works for you. Good luck. Either way, if it don't open and you really have to start over? It can't be avoided either way.

I am in the middle of the basement quest with 4 days to go and now sims won't load. I click on the icon it tries to open then goes back to the home screen and says freeplay has stop. I am using a kindle fire. I am level 47 and don't want to uninstall for fear of losing everything. Plz help.

Ok on my kindle I went into my more settings then applications and then installed apps. Next find sims freeplay click on it. You should see a screen that says force stop and clear data. DON'T TOUCH EITHER ONE! But you can scroll down to clear your cache. I did and I did not lose anything now freeplay opens and plays. THANK GOODNESS.  Hope this helps some of you.

power your iphone or ipad down, try to open app.it will not finish loading so you can go to settings switch to airplain mode try to start app again it wont load but it will search for a server.

while it is doing this go back to settings and turn off airplane mode, go back to your app.

now it works good luck

I am using IPad 

Thank you!!!! I thought my game was gone forever, airplane mode trick saved it.